Understanding the Effectiveness of e-Government Implementation in Yogyakarta City Through the Jogja Smart Service (JSS) Application

Abstract

Sri Rahayu, Achmad Nurmandi, and Muhammad Younus

This research examines the effectiveness of e-Government implementation in Yogyakarta City through the Jogja Smart Service (JSS) application, a digital public service platform integrated with all Regional Apparatus Organizations. This research aims to identify challenges and potentials in the implementation of e-Government, particularly related to low digital literacy and community participation. The research method used is qualitative, with a literature analysis approach through Scopus and Google Scholar databases, and bibliometric mapping using CiteSpace software. The results showed that the trend of publications on e-Government and smart cities is increasing globally, with significant contributions from Indonesia, JSS being one of the concrete examples of e-Government implementation at the local level. The findings show that JSS improves transparency, efficiency of public services, and communication between government and citizens, but still faces barriers in the aspect of socialization and digital readiness of the community. In conclusion, the success of e-Government, such as JSS, depends on the synergy between technology, supportive policies, and improving people's digital literacy. This research recommends an integrative approach between technological and social aspects to optimize smart city implementation in the future.

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