Thizwilondi Ananias Magadze
Department of Nursing, Faculty of Health Science, Sefako, Makgatho Health Sciences University, South Africa
Publications
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Research Article
The Impact of Nurse Emotional Intelligence as a Measurable Outcome Variable in Results-Oriented Care
Author(s): Thizwilondi Ananias Magadze*
Background: Modern healthcare systems increasingly adopt results-oriented care models that prioritise measurable performance indicators. However, traditional nursing performance metrics largely overlook emotional and relational competencies despite their significant influence on patient outcomes. Aim: This study examined the impact of nurse emotional intelligence (EI) as a measurable outcome variable within results- oriented care and explored its influence on patient satisfaction, communication quality, and emotional support. Methods: A mixed-methods descriptive cross-sectional design was employed in medical, surgical, and emergency units of a tertiary hospital. One hundred and twenty registered nurses completed the Wong and Law Emotional Intelligence Scale (WLEIS), and 150 adult inpatients completed a patient sati.. Read More»