Research on Mobile Seva Services of the Electronic Government in India: A Qualitative and Quantitative Approach

Abstract

Dr.V. Thangavel

In emerging nations like India, the use of mobile devices is booming. There have been several recent advancements and studies in this field. These days, mobile is turning into a crucial ICT tool for both urban and rural areas, as well as remote ones. The smartphone is a suitable and flexible instrument to close the digital gap because of its simplicity of use, quick technological advancements, and declining device costs. The number of Indians owning mobile phones is rising quickly, in 2023, 606.57 million users in India, and there were 467.0 million social media users included, or 32.8 percent of the country's total population. In early 2023, there were 1.10 billion active mobile phone connections in India, which translates to 77.0 percent of the country's total population. An innovative program called Mobile Seva seeks to mainstream mobile governance, or m-Governance, throughout the nation. It offers a unified platform to all Indian government departments and organizations so that services may be easily delivered to residents and businesses via mobile devices. By utilizing the creative potential of mobile applications in the delivery of public services, it seeks to increase the reach and accessibility of diverse public services to the stakeholders. The primary focus of this article was the public's access to e-government services offered by state and federal governments, ranging from health and childcare to education, research, and up to pension plans. The base of citation methodologies has been adopted in this research output. To highlight the numerous output facilities available to agriculture for education through voice messaging systems and access through government apps made possible by NIC, this study has combined qualitative and quantitative techniques. Many of the facilities have been utilized by the public all around the nation. This kind of facility is highly applied by the many government authorities from various countries.

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