Thizwilondi Ananias Magadze
Department of Nursing, Faculty of Health Science, Sefako Makgatho Health Sciences University, South Africa
Publications
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Review Article
Exploring Nursing Managers’ Competence and Confidence in Applying the Thomas–Kilmann Conflict Resolution Model in Daily Practice
Author(s): Thizwilondi Ananias Magadze*
Conflict in healthcare settings is unavoidable, particularly in nursing environments where high workloads, role ambiguity, and interpersonal tensions are common. Nursing managers are expected to lead conflict resolution efforts effectively. The Thomas–Kilmann Conflict Resolution Model (TKI), which outlines five conflict-handling styles, offers a structured approach for managers to navigate complex interactions. This study explores the competence and confidence of nursing managers in applying the TKI model in daily practice. Drawing from leadership theory and conflict management literature, the study examines the extent to which nursing leaders understand the TKI, use it appropriately, and feel capable of adapting their conflict styles to diverse situations. Findings suggest that although nursing managers recognise the value of the TKI’s collaborative and compromising modes.. Read More»