The Role of Nurse Leaders in Managing Workplace Conflict Using the Interest-Based Relational Model to Support Quality Care
Abstract
Thizwilondi Ananias Magadze
Workplace conflict in healthcare settings poses a significant threat to staff morale, retention, and the provision of high-quality patient care. Nurse leaders are strategically positioned to mitigate these conflicts, requiring expertise in effective resolution strategies. This study investigates the application of the Interest-Based Relational (IBR) Model a collaborative and problem-solving approach by nurse leaders to manage conflict and its correlation with improved quality care outcomes. A mixed-methods study design, combining a survey of nurse leaders and qualitative interviews, was employed to explore the model's adoption, perceived effectiveness, and impact. Findings suggest that nurse leaders utilizing the IBR Model report higher levels of conflict resolution satisfaction and improved team communication, which are associated with reduced adverse patient events and enhanced care metrics. The study concludes that training nurse leaders in the principles and application of the IBR Model is a critical strategy for fostering a harmonious, productive work environment, ultimately supporting the delivery of optimal patient care.