Neuroscience of Consumer Gamification: The Role of Dopamine in Customer Loyalty
Abstract
Maharshi Patel
This study examines the impact of gamification on customer loyalty, specifically focusing on the neurobiological mechanisms, particularly the role of dopamine, within the brain's reward system. Commonly employed in marketing strategies, gamification elements like reward points, badges, and achievements are designed to enhance customer engagement and foster long-term loyalty. By drawing from insights in neuroscience, this paper explores how these gamified elements stimulate dopamine release, shaping consumer behavior and promoting sustained brand attachment. Through the synthesis of existing empirical research and the development of a novel conceptual model, we aim to provide a framework for utilizing gamification techniques, grounded in neuro-scientific principles, to optimize customer retention and maximize lifetime value.